Episode 44: Modernizing Digital Communications: Strategies for Migrating and Governing Legacy Audio Channels

In this episode Andy Stevens from XOVOX discusses modernizing digital communication strategies for migrating and governing legacy audio channels. In this episode we discuss:

• the different industries that record phone conversations, such as contact centers, emergency services, and stock trading floors, and the reasons behind it, including quality assurance, compliance, and evidence for legal proceedings.
• the evolution of recording technologies, from magnetic tapes to hard disks to cloud-based systems.
• the importance of preserving metadata associated with the recordings and how it can be used for governance, retention, and search purposes.
• the ROI and cost considerations of decommissioning legacy systems and the security risks associated with outdated recording technologies.